Updated 6 October 2026
Order changes and cancellations
If you saved an order in error, do not pay it. Contact Maria with the reference to request cancellation. A saved order alone does not move money.
Payment or file problems
For a duplicate or incorrect payment, contact Maria with the reference, date and amount so she can reconcile the bank record. For a missing, wrong or unreadable file, identify the affected title and problem so she can arrange an appropriate replacement, correction or refund.
Discuss any change-of-mind request directly with Maria. Applicable consumer rights remain unaffected. Refunds are handled through the bank after reconciliation; this website cannot automatically refund an EFT. Do not send a full bank statement in a general enquiry.